It is our goal to make every effort to ensure that you are pleased with Plasfy.
Plasfy has a free trial version so that you can check the editor's functionality and features. We advise you to properly check Plasfy and ask questions on our support email or live chat. Our expert support are always available to answer all your questions related to Plasfy.
Our official refund and return policy for all Our Products is as follows:
1. Plasfy will allow for the refund of any product within 30 days from the date of purchase. For recurring billing products, refunds for no more than one payment will be provided if requested within the standard 30 day return period. After 30 days all sales are final.
2. The customer may cancel their recurring billing subscription products at any time.
3. If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the refund policy allows for the most recent payment to be returned. A refund on a recurring billing product will also result in a cancellation.
4. If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund - it will only stop any future rebills.
5. When a customer reaches us by support ticket or email, our first response will be to offer technical support for the product. However, in some cases a product may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund will be processed.
6. Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed or the user does not have access to their email anymore, the purchase is not eligible for refund.
8. Customers requesting a return within 30 days of purchase must be approved by our customer service team if the customer provides evidence that their case merits a return.
9. Refund Processing Time: Please note that refunds will take 3-4 business days to be processed and show up in your account. They are usually processed on the same day as approved but can take up to 3-4 business days.
10. After 30 Days: There is no refund offered after the first 30 days.
11. You also understand and agree that once a refund is requested, you are not permitted to exploit the product (Assets) in question, and immediately upon receipt of a refund, all licenses to such product files and underlying content are revoked, and you are not authorized to use the product in any form or for any purpose whatsoever.
12. No refunds or credits for partial months, quarters or years of service will be refunded to a customer upon cancellation
13. To submit your refund request; Create a support ticket for your refund requests to firstname.lastname@example.org Please include the title as "Refund Request" in your ticket.
14. To serve you and others better in the future, we ask that you tell us why you want a refund and provide us with an opportunity to help you fix the issue. We want satisfied customers.
Please note that once your refund is proceed the following will occur:
- Your Plasfy account will be permanently deactivated.
- All saved designs and uploads will be permanently deleted.
- All access to our site/s will be removed.
- You will not be able to sign up for Plasfy in the future.
- You will not get any of our product-updates, exclusive discounts or any other benefits.
- You will be removed from the Exclusive Customer Only Facebook Group.
We’re committed to making sure you have a great experience on Plasfy, so if you have any questions or issues with your purchase, we'd love to hear from you as soon as possible so we can help you resolve the issue. We try to respond to most inquiries via our support desk within our business hours of Monday-Friday.
Please note that we will permanently close accounts from which we have received any chargebacks. Previous purchases will no longer be available for access in this case. If we receive a PayPal dispute, your account will be disabled until the dispute is resolved.
If you wish to refund, please avoid wasting time and money by filing your request responsibly as directed above.
Plasfy reserves the right to modify, cancel and/or limit the Money Back Period offer at any time. If you fail to cancel your Plan within the 30 days Money Back Period, no refund will be available to you. You will not receive a notice from Plasfy that your 30 days Money Back Period is about to end or has ended. When you are placing an order for any of our products, you indicate that you have read this refund policy properly. This also proves that you agree with and fully accept the terms of this refund policy.